COVID-19 status update: Monday 15 June 2020

MobileCorp has returned some staff to operating from our Sydney head office, while others remain working remotely. We continue to provide our customers with all MobileCorp professional and managed services, as well as Telstra network and connectivity services. This page will be updated regularly to provide information relevant to your ongoing corporate connectivity.

Account Manager Contact Details - assistance with staying connected remotely

We are here to help if your business needs support to remain operational. Please reach out to discuss any concerns.

Gavin Lo - Sales Director | gavin@mobilecorp.com.au | 0408 242 526

Peter Jonson - Head of Managed Services | peter@mobilecorp.com.au | 0400 299 909

Cynthia Hu - Senior Account Executive | cynthia.hu@mobilecorp.com.au | 0488 410 184

Nader Asrawe - Account Executive | nader.asrawe@mobilecorp.com.au | 0429 229 339

Peter Pouw - Solutions Consultant | peter.pouw@mobilecorp.com.au | 0400 960 297

Telstra Mobile Broadband plans have extra data added

Telstra customers using Mobile Broadband are being provided with a data upgrades. The $25/month small data plan doubles from 10GB to 20GB, the $50/month medium data plan increases from 50GB to 60GB and the $75 large data plan doubles from 100GB to 200GB. The plans also come with a no-excess data cost but are shaped which means speed will reduce to 1.5Mbps when the allowance is reached. No action is required as the upgrade is automatically applied to existing customer accounts.

Telstra allows Loyalty Funds to be used for software and services

Due to Covid-19, Telstra has extended the range of services which can be paid for from Loyalty Funds. Business customers with funds (All4Biz, TIF, MOTIF, Growth) are now able to use those to pay for recurring access, service and carriage charges. They can also use them to pay for software including Telstra Mobile Workspace, Telstra messaging solutions, expense optimisation; as well as hardware equipment. Speak to your MobileCorp account manager listed below to discuss your options.

New iPhone SE (second generation) 2020 available now

The new iPhone SE was unveiled by Apple on 16 April. We expect the device will be very popular with our business customers due to its features and pricing. The device is available now as an outright purchase or as an MRO with Telstra business plans. Contact your account manager below for details.

Easing of supply shortage for Apple iPhones; iPads stock still constrained

After several weeks of a critical shortage of Apple devices worldwide, we are now seeing some resumption of supply. The iPhone 11 and 11 Pro is now available in most colours and models. The iPhone XS and iPhone 7 are in a good stock position. The new iPhone SE is available but there is some constraint on supply in business channels. This is expected to last for 1-2 weeks. The iPad is still experiencing stock delays for the next 4-6 weeks. Stock availability changes daily so it is best to contact us directly on 0400 299 909 for the latest information.

Supply of mobile WiFi devices just meeting demand

Supply is meeting demand for most mobile WiFi devices but only just. If you anticipate needing additional equipment in the near future we encourage you to order immediately. As stock is made available, it is being allocated to orders in the queue. Waiting for availability to improve before lodging an order will mean joining the bottom of the queue. If you have already ordered devices we will keep you informed about delivery time-frames.

Have equipment delivered to a residential addresses

We are continuing to process orders for new stock. These orders will continue to be delivered to your business address unless you advise us otherwise. If your office has closed, you have the option to have the parcel delivered to a residential address. Parcels delivered to residential addresses will require the person receiving the goods to provide identification matching the full name on the parcel. The courier will not leave a parcel with any person who is unable to provide formal identification. Please note that parcels sent to residential addresses will incur a surcharge of $10 in addition to the normal freight charge; and any return/re-delivery will incur a charge of $25.

Lodge Telstra service requests with MobileCorp as normal

Our support team is operating to normal business hours and can be contacted by email or mobile phone. Our team are answering all customer emails and processing all Telstra service requests including new connections, plan changes, disconnections, SIM replacements, barring, and diversions. We are continuing to connect large numbers of new services, and to process data upgrades for customers who have shifted to a WFH model.

Allow extra time for device repairs

Whilst repair centres are still operating, the number of staff has been reduced to comply with Government-directed guidelines on social distancing. This is causing delays to the usual time-frame for repairs. It is difficult to predict the extent of this delay but the repair centres indicate it could be 4-5 business days. To check the status of a repair at any time, please email service@mobilecorp.com.au Devices for repair should be sent to: MobileCorp Service, PO Box 431, Mascot NSW 2020. If packages are sent to our office address, they will be returned to sender by the courier company and will need to be re-sent to our post office box address. Repaired devices will be couriered to your business address. If your office is closed, a repaired device can, on your emailed instruction, be delivered to a residential address. Parcels delivered to residential addresses will require the person receiving the goods to provide identification matching the full name on the parcel. The courier will not leave a parcel with any person who is unable to provide formal identification. Please note that parcels sent to residential addresses will incur a surcharge of $10 in addition to the normal freight charge; and any return/re-delivery will incur a charge of $25.

Home Office | Remote Work solutions

MobileCorp has a range of solutions to enable fast, reliable connectivity and secure private network access. These include Managed Cradlepoint IBR600C router, Netgear Nighthawk router, Telstra mobile WiFi devices. Our solution specialists can help with advice and implementation of network solutions including Telstra Programmable Network and NextDay Connect. We are partners and managed service providers for UEM/MDM vendors VMWare Workspace ONE, Microsoft Intune, SOTI and MobileIron; and for Mobile Data Security vendor, Wanderra.

How to contact us

As we are all working remotely, we encourage you to contact us by email or mobile phone, whichever you feel most comfortable with. We are fully equipped to continue serving our customers from home for as long as the restrictions on movement are in place.

We are also distributing a Status Update email as needs arise. If you would like to receive this periodic email or want someone else in your business to receive it, please click here.

Stay safe,